The Hidden Word Mobile App – Support & Resource Center
Welcome to The Hidden Word App Support Center. We are here to help you get the most out of your mobile app experience, whether you are an app user or a participating organization.
Frequently Asked Questions (FAQ)
How do I select or change my Church / Organization?
- Open The Hidden Word app on your device.
- Tap the Settings / Profile icon or launch the Church Directory.
- Use the search bar to locate your church by name, city, or zip code, or scan your church’s custom QR code.
- Select your church to instantly load its customized theme, content, and local features.
I don’t see my church listed. How can my church get added?
Your church or organization must have The Hidden Word WordPress plugin installed on its website and connected to our directory. If you are a church administrator, visit thehiddenword.org/register to learn how to connect your WordPress site in minutes.
The app isn’t loading lessons or content. What should I do?
- Check your connection: Ensure your mobile device has an active Wi-Fi or cellular data connection.
- Refresh the feed: Drag down on the home or sermon screen to pull-to-refresh.
- Re-select your church: If your church recently updated its website or domain name, go to settings, re-select your church from the directory, and try again.
Account Management & Data Privacy
How do I request account or data deletion?
In accordance with Apple App Store policies, you have full control over your personal data.
If you created an account within the app or through a participating church’s portal, you can request account and data deletion at any time:
- In-App Deletion: Open the app, go to Settings > Account, and tap Delete Account.
- Web / Email Request: Email us directly at [support@thehiddenword.org] with the subject line “Account Deletion Request”. Please include your registered email address and the name of your organization. We will process your request and permanently purge your personal data within 30 days.
To review how your information is collected and used, please read our full Privacy Policy and Terms of Service.
Need Further Assistance?
If you are experiencing technical bugs, have questions about plugin integration, or need help with your account, our support team is available to help.
- Email Support: [sales@landtechwebdesigns.com]
- Website: https://thehiddenword.org
- Support Hours: Monday – Friday, 8:00 AM – 5:00 PM [CST]
- Response Time: We strive to respond to all support inquiries within 24–48 business hours.
The Hidden Word Mobile App is operated by [Land Tech Web Designs, Corp. / The Hidden Word Network].